📱 App Support Overview

The One Oak Group App makes it easy to order wholesale and retail packaged foods directly from your phone or computer. If you're experiencing technical issues or need assistance with your account or orders, we’re here to help.

🔧 Common Issues & Solutions

1. Can’t Log In?

• Double-check your email and password.

• Use the “Forgot Password” link on the login screen to reset.

• Still stuck? Contact support below.

2. Didn’t Receive Order Confirmation?

• Confirm your email address is correct in your account settings.

• Check your spam or promotions folder.

• Email us at info@oneoak.group with your order number.

3. Need to Update Payment Info?

• Go to Account > Payment Methods in the app.

• Add or remove cards as needed.

• For billing concerns, contact support@oneoak.group.

4. Issue with a Delivery or Product?

• Please take a photo and submit a report via the “Help” section in the app.

• Or email info@oneoak.group with your order number and issue details.

🧾 Wholesale Account Questions

Need to apply for a wholesale account or update your business info?

• Visit the Wholesale Portal in the app or on the website.

• For assistance, email wholesale@oneoak.group or call us at 786.313.5262.

⚙️ App Features Guide

• Browse Products – Explore our full range of wholesale and retail packaged foods.

• Track Orders – View status, history, and delivery progress.

• Favorites List – Quickly reorder your go-to products.

• Smart Locker Pickup – If available, use your mobile device to unlock your food locker on site.

📬 Still Need Help?

Email: info@oneoak.group
Phone: 786.313.5262
Hours: Monday–Saturday, 9 AM – 6 PM (EST)
Address: 12691 W Sunrise Blvd, Sunrise, FL 33323

You can also submit a support request through the "Help" section in the app or use the contact form below.